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- For payment or refund questions, include the purchase email, amount, date, and regret number. Read the Refund Policy.
- For account or privacy requests, write from the account email when possible and describe the action you want.
- To report public content, include the profile or public regret page link and a short reason.
- For a failed download, tell us whether it was a certificate or regret card and which device/browser you used.
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Do not include a full card number, card security code, bank password, account password, private authentication code, or government ID in this form. We do not need them to find a Void purchase.
If a payment method may have been used without permission, contact the payment provider or bank promptly as well as notifying us.